Your Privacy Matters
Tortoise Mental Health is committed to protecting your personal and health information. We follow federal HIPAA (Health Insurance Portability and Accountability Act) guidelines, use secure platforms, and provide trauma-informed care that respects your rights and your story. Please refer to our Notice of Privacy Practices (linked) to learn more.

What We Collect
We collect:

• Information you provide (via contact forms, intake forms, or secure messaging)
• Technical data like browser type and IP address (used for basic analytics)

We do not collect unnecessary data, and we never sell or share your information for advertising purposes.

How We Use It
We use your information to:

• Respond to messages and appointment requests
• Provide psychiatric care and communicate with you
• Schedule visits and manage billing
• Maintain accurate, secure medical records

Your data is only used to support your care.

Third-Party Services
We use secure, HIPAA-compliant tools to run our practice. Each has its own privacy policy:

• GoDaddy (hosting)
• ShowIt (website builder)
• Google Workspace (forms + email, BAA signed) 
• Spruce Health (phone, fax, secure messaging)
• PracticeQ (EHR, scheduling, billing)

The links on our Resources page lead to third-party sites. When you click on these links, you will leave our site and go to the site you selected. Because we cannot control the activities or security of these third-party platforms, we cannot accept responsibility for any breaches of your personal information by such parties. We encourage you to review the privacy policies of any other third-party platform that you visit.

How We Protect Your Info
We use:

• HIPAA-compliant platforms for communication and records
• Encrypted website connections (HTTPS)
• Secure storage and limited access to your health information
• We take data protection seriously and only collect what we need to support your care.

Your Rights
You have the right to:

• Request access to your records
• Ask for corrections or updates
• Limit how your information is used or shared
• Withdraw consent (when applicable)

Cookies + Analytics
Our website may use cookies or basic analytics tools to track site performance. These do not collect any personal or health information. You can disable cookies in your browser settings.
Policy Updates
We may update this policy periodically. The most current version will always be available here, with the date clearly marked at the top.

Contact Us
Questions or concerns about privacy?

Tortoise Mental Health, PLLC
10431 Patterson Avenue, Henrico, VA 23238
 Email: admin@tortoisementalhealth.com
 Phone: (804) 532-5147
 Fax: (804) 369-8818