A private approach to holistic psychiatric care with insurance benefits
• AETNA
• ANTHEM BCBS
• CIGNA
• MAGELLAN
• MULTIPLAN
• SENTARA HEALTH PLANS
• UNITEDHEALTHCARE / OPTUM
Tortoise Mental Health is in-network with the following insurance plans:
Insurance
If your plan is not listed, you may still choose to work with me as an out-of-network provider. In that case, you’ll pay at the time of service and can request a superbill to submit to your insurance for possible reimbursement.
Out-of-Network Benefits
Reminders
- Keep your insurance information up to date in the portal
- Ensure your card on file is current and has available funds
- Review any billing communications in your portal regularly
A credit or debit card is required to be kept on file in the patient portal for all clients, regardless of insurance status.
A limited number of reduced-fee slots may be available for those experiencing financial hardship. Please inquire during your consultation if cost is a barrier to care.
Financial Assistance
Appointment Attendance:
Missed Appointment & Cancellation Policy:
- Cancellations with less than 24 hours’ notice and missed appointments may incur a $100 late cancellation fee
- Arriving more than 10 minutes late takes valuable time from your appointment and may be considered a no-show
- Clients with 3 no-shows within a 12-month period may be discharged from the practice
Why Regular Attendance matters:
Consistent appointment attendance is an important part of making progress in your care. Missing or frequently rescheduling appointments can slow down that progress, so I encourage you to prioritize your sessions as an act of self-care and commitment to your well-being.
Questions about your bill?
(Note: email is not always HIPAA-compliant—please avoid sharing personal health info in your message)
For any billing questions, you can:
